“I don’t suppose I could fill out these forms online?”
“No, sir. The forms are only about 30 pages, though. Did you have that fax number, please?”
“I don’t have a fax machine. No one faxes anymore. Just e-mail me the forms.”
“I’m sorry, sir, we don’t use e-mail to transmit records and other personal or secure documents. We keep our records on paper.”
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One huge flaw in the analogy. If the airline industry truly emulated the insurance industry they would triple book every single seat. This would ensure that if 2/3 of registered guests didn't make their appointment, they would still profit. You're out of luck when you show up because they triple booked every slot. Happened just last week to me.